Faro Focus Repair/Calibration - poor service performance

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Flem3000
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Joined: Fri Apr 24, 2015 8:52 pm
Full Name: Chris Fleming
Company Details: FARO Technologies
Company Position Title: Area Sales Manager US and Canada
Country: United States
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Re: Faro Focus Repair/Calibration - poor service performance

Post by Flem3000 »

scan3d.co.il wrote: Thu May 21, 2020 1:31 pm Chris, I understand that you might need this reference number... "Your Unit received in Service [ ref:_00D109v._5003p2NN9Rw:ref ]... "

Seems that had been shipped Faro Germany to the UK... so, may be u can help me finding a customer service rep in the UK
By the way, neither Faro Rep in Israel or myself can get in contact with any Customer service rep in Europe...

So, as we said yesterday, I will really appreciate your support on this...but lets begin having some support materialized
Gabriel, Let me see what I can find out.
lloydbfl
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Full Name: Brad Lloyd
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Re: Faro Focus Repair/Calibration - poor service performance

Post by lloydbfl »

Hi, I'm Brad Lloyd, VP of Global Service at FARO. I just become aware of this matter and will address it personally. Please email me at [email protected] and provide me the best number to call you. For the others who posted on this site, it is disappointing to hear your concerns as we take great pride in trying to provide the best customer service possible for our global customers. We have our share of isolated issues from time to time but truly get positive feedback from the vast majority of customers. If that is not your experience, feel free to contact me directly as well. We take great value in the feedback so that we can make adjustments to better meet the needs of our customers.
scan3d.co.il
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Re: Faro Focus Repair/Calibration - poor service performance

Post by scan3d.co.il »

Brad hi and thanks a lot for coming forward on this matter!
I will be in touch with you through email...
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