Battery not charging in dock

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SauceySurveyor
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Battery not charging in dock

Post by SauceySurveyor » Wed Jun 27, 2018 2:37 pm

Hello!
One of our batteries for our faro focus will charge fine in the scanner but if we put it in the dock it won't charge.
Has anyone has anyone else had this issue?
Our other batteries charge fine on the dock.

Cheers

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Nickel1
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Re: Battery not charging in dock

Post by Nickel1 » Wed Jun 27, 2018 8:02 pm

Its the dock.
The docks go bad constantly.
They get almost a grand out of them as well. I suggest ordering one now because we have been waiting on the two we ordered for 5 weeks!
Nick Worrell
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Atlantic Laser Scanning Services Inc.
Rental Provider of FARO 3D Laser Scanners
FARO Training
New Smyrna Beach, FL
(800) 955-3960
atlanticlaserscanning.com

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Re: Battery not charging in dock

Post by WWilford » Wed Jun 27, 2018 10:01 pm

Before you buy a new one try this.


viewtopic.php?f=20&t=11291&p=60119#p60119

brian715
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Re: Battery not charging in dock

Post by brian715 » Wed Jun 27, 2018 10:12 pm

we have used a pencil erase or similar something to clean the contacts of the battery before when we have had issues getting them to charge.
I have never had an issue with the X330 battery doc yet.

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kastopek
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Re: Battery not charging in dock

Post by kastopek » Fri Jun 29, 2018 9:24 pm

I was mentioned in that previous post and have had success calling FARO directly. Worth a shot
Thanks,

Kyle Stopek
Collision Specialists, Inc
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www.collisionspecialistsinc.com

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Re: Battery not charging in dock

Post by Tgl_Nan » Mon Jul 02, 2018 7:23 am

Hi,

Sometimes the contact between the battery and the docks connectors is bad.

Here's a tip: listen to the transformer while charging. Push the battery. When really charging, the sound of the transformer changes (lower frequency).
Maybe the connectors are dirty. Use a special electronic cleaner.

And use an elastic around the battery and the dock to insure a good contact.
Kind regards,

Yan Koch
yankoch@taglabs.fr

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berdindc
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Re: Battery not charging in dock

Post by berdindc » Mon Jul 02, 2018 2:55 pm

Common issue. One of our 2 docks is bad, can't seem to fix with the suggested methods. At the end of day, we charge one battery in the good dock and other battery gets charged directly in the scanner.

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Re: Battery not charging in dock

Post by vjDub » Tue Jul 03, 2018 8:03 am

A problem with the connecting pins is very common, but it sounds to me like your problem is one we've experienced and that's with the "hot shoe" (dock) itself. The motherboard I believe it was. It's expensive to replace but I someone that can fix it for you - send me a message if you want the details

helen_guryn
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Re: Battery not charging in dock

Post by helen_guryn » Tue Jul 10, 2018 2:22 pm

Funny enough, I noticed that when you push the battery all the way in, it wouldn't charge sometimes. Try pulling it slightly out (1 mm or so) and see if that solves the problem

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Re: Battery not charging in dock

Post by SauceySurveyor » Thu Jul 12, 2018 3:38 pm

UPDATE:

So I have looked into it a little further and it only seems to work on any battery now if you push the battery up against it.

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