JetStream Viewer will not open
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JetStream Viewer will not open
I'm having a strange problem, I installed Jetstream Viewer V1.6 last week and it was working fine until yesterday. Now when I try to open it just "hangs" and I get the not responding message. I have uninstalled and reinstalled a couple times and that did not fix it. I uninstalled V1.6 and installed V1.5.1 and it also "hangs". I have not installed any new software or did anything else out of the ordinary...it worked yesterday morning and yesterday afternoon it did not. Any ideas?
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Re: JetStream Viewer will not open
Any updates on any graphics drivers- that may have reset which card it's using (board or dedicated)?Rlowry wrote: ↑Fri Jun 07, 2019 5:53 pm I'm having a strange problem, I installed Jetstream Viewer V1.6 last week and it was working fine until yesterday. Now when I try to open it just "hangs" and I get the not responding message. I have uninstalled and reinstalled a couple times and that did not fix it. I uninstalled V1.6 and installed V1.5.1 and it also "hangs". I have not installed any new software or did anything else out of the ordinary...it worked yesterday morning and yesterday afternoon it did not. Any ideas?
Is this on a laptop or desktop?
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Re: JetStream Viewer will not open
I just tried running the stand alone version off of a thumb drive and that won't even launch...
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Re: JetStream Viewer will not open
I got to the bottom of it (sort of), something went wrong with my windows profile, once I reset it everything is back to normal. Still not sure what the root cause was.
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Re: JetStream Viewer will not open
So, not a Leica issue - good to know. Did the thumb-drive version also work after the change?
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Re: JetStream Viewer will not open
Hi Rlowry, could you please elaborate what you did to fix the issue. I am having the exact same problem.
Tried uninstalling and re-installing 1.6x and 2020.1 also Portable not working.
/edit
Updated Nvidia Drivers to latest too.
Win 10
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Re: JetStream Viewer will not open
We've been having this on a few machines. Open JSV - white screen, then does nothing. Deleting keys from registry seems to sort it.pburrows145 wrote: ↑Tue Jun 18, 2019 11:20 am So, not a Leica issue - good to know. Did the thumb-drive version also work after the change?
Open Registry Editor - Windows Key-R .. regedit .. enter
Go to Computer\HKEY_CURRENT_USER\SOFTWARE\Leica
Delete entire Jetstream section. Close Registry Editor.
Then go to user appdata directory (eg c:\users\[username]\appdata\local\Leica .. again - delete Jetstream sub-directory.