JetStream Viewer will not open

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Rlowry
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JetStream Viewer will not open

Post by Rlowry »

I'm having a strange problem, I installed Jetstream Viewer V1.6 last week and it was working fine until yesterday. Now when I try to open it just "hangs" and I get the not responding message. I have uninstalled and reinstalled a couple times and that did not fix it. I uninstalled V1.6 and installed V1.5.1 and it also "hangs". I have not installed any new software or did anything else out of the ordinary...it worked yesterday morning and yesterday afternoon it did not. Any ideas?
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Re: JetStream Viewer will not open

Post by gsisman »

Rlowry wrote: Fri Jun 07, 2019 5:53 pm I'm having a strange problem, I installed Jetstream Viewer V1.6 last week and it was working fine until yesterday. Now when I try to open it just "hangs" and I get the not responding message. I have uninstalled and reinstalled a couple times and that did not fix it. I uninstalled V1.6 and installed V1.5.1 and it also "hangs". I have not installed any new software or did anything else out of the ordinary...it worked yesterday morning and yesterday afternoon it did not. Any ideas?
Any updates on any graphics drivers- that may have reset which card it's using (board or dedicated)?
Is this on a laptop or desktop?
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pburrows145
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Re: JetStream Viewer will not open

Post by pburrows145 »

Win7 or 10?
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Re: JetStream Viewer will not open

Post by Rlowry »

Desktop, windows 10, no graphics card updates
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Re: JetStream Viewer will not open

Post by Rlowry »

I just tried running the stand alone version off of a thumb drive and that won't even launch...
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Re: JetStream Viewer will not open

Post by Rlowry »

I got to the bottom of it (sort of), something went wrong with my windows profile, once I reset it everything is back to normal. Still not sure what the root cause was.
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Re: JetStream Viewer will not open

Post by pburrows145 »

Rlowry wrote: Tue Jun 11, 2019 6:00 pm I got to the bottom of it (sort of), something went wrong with my windows profile, once I reset it everything is back to normal. Still not sure what the root cause was.
So, not a Leica issue - good to know. Did the thumb-drive version also work after the change?
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Re: JetStream Viewer will not open

Post by Rlowry »

yes, thumb drive version also worked
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Re: JetStream Viewer will not open

Post by Fegis »

Rlowry wrote: Tue Jun 11, 2019 6:00 pm I got to the bottom of it (sort of), something went wrong with my windows profile, once I reset it everything is back to normal. Still not sure what the root cause was.


Hi Rlowry, could you please elaborate what you did to fix the issue. I am having the exact same problem.
Tried uninstalling and re-installing 1.6x and 2020.1 also Portable not working.

/edit

Updated Nvidia Drivers to latest too.
Win 10
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Re: JetStream Viewer will not open

Post by jamesworrell »

pburrows145 wrote: Tue Jun 18, 2019 11:20 am So, not a Leica issue - good to know. Did the thumb-drive version also work after the change?
We've been having this on a few machines. Open JSV - white screen, then does nothing. Deleting keys from registry seems to sort it.

Open Registry Editor - Windows Key-R .. regedit .. enter

Go to Computer\HKEY_CURRENT_USER\SOFTWARE\Leica

Delete entire Jetstream section. Close Registry Editor.

Then go to user appdata directory (eg c:\users\[username]\appdata\local\Leica .. again - delete Jetstream sub-directory.
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