PointSense Plant, Cadworx, AutoCAD and Tooltips

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JMontie
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PointSense Plant, Cadworx, AutoCAD and Tooltips

Post by JMontie »

Has anybody else had an issue with tool tips not working? Ours were working until we loaded the latest release of Pointsense ver17.5.12.20636. This is happening on all the machines we load it on. I say I have the latest version, there are probably two more versions out since I've posted this.
BeateM
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Re: PointSense Plant, Cadworx, AutoCAD and Tooltips

Post by BeateM »

Hi,
I have no problems with tooltips, neither in AutoCAD nor in PointSense Plant.
Tested with AutoCAD 2017 and PointSense Plant versions 17.5.12.20528 and 17.5.13.21153.

Have you checked value for TOOLTIPS is set to 1?

Regards, Beate
JMontie
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Re: PointSense Plant, Cadworx, AutoCAD and Tooltips

Post by JMontie »

We are running AutoCAD 2016, Cadworx 2016, and one of the newest versions of Pointsense.
BeateM
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Re: PointSense Plant, Cadworx, AutoCAD and Tooltips

Post by BeateM »

What happens when you unload PointSense from AutoCAD?
Use the version manager of PointSense (set it to NONE and restart AutoCAD).

If the missing tooltips are caused by PointSense they should now be visible again.
If so, please contact FARO support ([email protected]) to be forwared to R&D but
if not, please check AutoCAD system variables (TOOLTIP) or contact Autodesk support.

Thanks,
Beate
JMontie
I have made 80-90 posts
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Re: PointSense Plant, Cadworx, AutoCAD and Tooltips

Post by JMontie »

BeateM wrote:What happens when you unload PointSense from AutoCAD?
Use the version manager of PointSense (set it to NONE and restart AutoCAD).

If the missing tooltips are caused by PointSense they should now be visible again.
If so, please contact FARO support ([email protected]) to be forwared to R&D but
if not, please check AutoCAD system variables (TOOLTIP) or contact Autodesk support.

Thanks,
Beate
I upgraded to the latest version with the same results. Unload Pointsense and you get CADWorx tooltips. Loade PointSense and no CADWorx tooltips.
BeateM
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Re: PointSense Plant, Cadworx, AutoCAD and Tooltips

Post by BeateM »

FARO R&D will check it but please send this issue to our FARO support team to log this case and to keep you updated.

Thanks!
Beate
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