Something Bad Has Happened

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bobbyf90
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Something Bad Has Happened

Post by bobbyf90 » Fri Jul 12, 2019 7:10 am

Our company invested in Faro scene yesterday after using the free trial in previous month's without any issues. And today I find I cannot export my ordered fls files into recap.

I was up 3 hours last night problem solving by installing previous recap versions and re installing scene and even downloading latest SDK file to no success.

When importing fls files to recap and skipping registration, it says failed to import, scan will be removed.

E57 does the same on some scans and other scans look unfinished even though they look good in scene with great results.

HELP!

pomped
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Re: Something Bad Has Happened

Post by pomped » Fri Jul 12, 2019 10:09 am

Hi Bobby,

I apologize for the inconvenience caused.
The development team is working on a patch release to fix this issue.
Please watch this thread to find further information coming soon: viewtopic.php?f=49&t=14948

bobbyf90
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Re: Something Bad Has Happened

Post by bobbyf90 » Fri Jul 12, 2019 10:30 am

Hi promped, thanks for the reply that's great news its being looked at. Will Faro scene update itself or will I have to reinstall for this fix? Can we expect this to be resolved today?

SGR
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Re: Something Bad Has Happened

Post by SGR » Fri Jul 12, 2019 12:52 pm

Hi Bobby,

the other thread now holds two workarounds which might help you until the patch get's out. We are trying to be as quick as possible with the patch, but I don't think that we can manage to release today. Sorry.

When the new patch is available, you will have to install it yourself. But, it will be possible to install the patch "over" the current version, without deinstalling that one.
Sebastian Grottel | Manager 3D Software Engineering | FARO

bobbyf90
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Re: Something Bad Has Happened

Post by bobbyf90 » Fri Jul 12, 2019 1:32 pm

Thanks for the info. It's great to see a Faro presence here quick to get onto the issue.

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Re: Something Bad Has Happened

Post by NOVAMECH » Fri Jul 12, 2019 9:52 pm

Welcome to Laser SCANNING.

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