BLK scan importing without color - Cyclone Register 360

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jhsevan
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BLK scan importing without color - Cyclone Register 360

Post by jhsevan »

Has anyone experienced an issue when importing a BLK cyclone field 360 project to Register 360 via field 360 sync method where a scan comes in black and white? The weird part is.. It looks correct on the ipad if I view the scan, and the 360 image. I haven't been able to reproduce the issue, or pinpoint what causes it. We typically see it happen once in every 25-30 stores(average 30-40 scans per store). I haven't been able to find a solution online or a thread covering the same issue. Any insight or suggestions would be great!
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mjankor
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Re: BLK scan importing without color - Cyclone Register 360

Post by mjankor »

Just had this happen to me. Reimported the scans and the missing image came through. I haven't investigated whether I can import just a single scan, but hopefully it's resolved soon.

Regards

Martin
jhsevan
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Re: BLK scan importing without color - Cyclone Register 360

Post by jhsevan »

It's good to know that we are not the only ones running into this issue. We will give reimporting the project a try to see if that fixes the issue. Thank you for the reply Martin it is greatly appreciated.
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