Cyclone old database update error

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danielgadowski
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Cyclone old database update error

Post by danielgadowski »

Hi gang,
we have recently came across an odd problem whereby Cyclone 9.3.2 would throw an error out when trying to open and update an old database.
It seems to complete the update, but when you open a modelspace it doesn't show the point cloud and displays the following error.
Leica Error from database update.JPG
We were still able to open that database in 9.2 that we still have a on few PC's.
Leica has came back stating that it has something to do with PCE format and that the solution is to covert the database to the enhanced working format or compact and optimize.
Both of those processes take significant amount of time to complete and take up the licence and PC.
Now as you can imagine we have terabytes of older datasets that we regularly re-use and mine data out of.
Not being able to simply update the database like we used to is a serious issue.
Is there a particular reason that this has been stripped from the latest Cyclone? Is there a possibility to have it re-instated?
Cheers
Dan
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Re: Cyclone old database update error

Post by DavieCahill »

Dan

We got this issue a few weeks ago as well, and went through a pain with Leica Support trying to resolve it, and were told the exact same and they had no plans to resolve the issue in future updates, so we no have one machine in the office that is running 9.2 so we can open old data, converting to enhanced working format is not an option for us, as the time it would take would be days if not weeks for a 1000+ scan projects.

Bit surprised by Leica that they have taken this function away, without any warning about old databases.

Hopefully this was just an over site in the coding and they might resolve it in the next release, but all sounds coming from Leica when we contacted them were that they wouldn't!
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Re: Cyclone old database update error

Post by danielgadowski »

That would be disastrous thou! Especially for all of those companies that have a lot of data on their systems that they regularly go back to (like TFL, Network Rail, etc.). I agree that not being told about it is bad, but not even trying to fix it going forward is insane. Backwards compatibility is paramount for is.
Leica please tell us this is not a permanent change, please?!
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Re: Cyclone old database update error

Post by Yuelin »

Hi Daniel,

Cyclone 9.3.2 still supports PCE data. It seems there is some issue with the installation. Please try to locate the file "Cyclone.exe.config" in the same folder as "Cyclone.exe", open it with any text editor (e.g. Notepad), search for "9.3.2.0" and replace it with "9.3.2.6304" in two places, save it and restart Cyclone.

Yuelin
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Re: Cyclone old database update error

Post by Scott »

danielgadowski wrote: Fri May 03, 2019 12:01 pm That would be disastrous thou! Especially for all of those companies that have a lot of data on their systems that they regularly go back to (like TFL, Network Rail, etc.). I agree that not being told about it is bad, but not even trying to fix it going forward is insane. Backwards compatibility is paramount for is.
Leica please tell us this is not a permanent change, please?!
Time for a true Open Source platform that everyone can use beyond the next business cycle. Have we learned nothing?
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Re: Cyclone old database update error

Post by danielgadowski »

Yuelin wrote: Fri May 03, 2019 3:59 pm Hi Daniel,

Cyclone 9.3.2 still supports PCE data. It seems there is some issue with the installation. Please try to locate the file "Cyclone.exe.config" in the same folder as "Cyclone.exe", open it with any text editor (e.g. Notepad), search for "9.3.2.0" and replace it with "9.3.2.6304" in two places, save it and restart Cyclone.

Yuelin
Yuelin,
this unfortunately has not worked, as the file already contained 9.3.2.6304.
On top of that we were informed by the Support, that the last version able to convert the PCE data was 9.3.1.
This makes me believe this possibility was deliberately removed by the developers.
It is near unbelievable for me that this could be the case, as for a lot of people it will cause a lot of issues down the line.
It will inevitably break the BIM process in some cases.
Scott wrote: Fri May 03, 2019 5:55 pm Time for a true Open Source platform that everyone can use beyond the next business cycle. Have we learned nothing?
To be honest it would be nice to have, but with the width of the spectrum of things people need it for it would never be done as open source product.
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Re: Cyclone old database update error

Post by jamesworrell »

Does changing Cyclone.exe.config text to 9.3.2.0 work by chance? My csutility.dll shows 9.3.2.0 in its details. Looks like a build error.
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Re: Cyclone old database update error

Post by danielgadowski »

jamesworrell wrote: Tue May 07, 2019 10:47 am Does changing Cyclone.exe.config text to 9.3.2.0 work by chance? My csutility.dll shows 9.3.2.0 in its details. Looks like a build error.
James,
Looks like magically this has worked and we can now see the point cloud. We will do some more testing to confirm if this is the actual fix.
Thank you
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Re: Cyclone old database update error

Post by arie »

Hey everyone,
I am having the same issue with Cyclone 9.4.0. Unfortunately, there seems to be no more "9.4.0.0" or similar in the Cyclone.exe.config.
Anyone have a solution?

Cheers!
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Re: Cyclone old database update error

Post by arie »

Just as an update: I got an answer from Leica. The support for PCE files has been dropped after version 9.3.1.
Cheers!
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