5016 reliability Issues

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Gordonniven
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5016 reliability Issues

Post by Gordonniven » Mon Jul 01, 2019 11:35 am

Wanted to know if any other forum members have had reliability issues with the new ZF 5016 scanners. There seems to be backlog of service issues at the factory in Germany.

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Re: 5016 reliability Issues

Post by gabrio » Mon Jul 01, 2019 10:43 pm

Hi Gordon. Our Z+F IMGER 5016 works great. Which kind of problems have you experienced? Reliability is one of the things for what I love my Z+F scanners. Hope to can help you in some way


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Re: 5016 reliability Issues

Post by Gordonniven » Wed Jul 03, 2019 1:53 pm

I assume from the response everyone has no issues. It must be us!! 6 new scanners 4 returned to factory for fault repairs is not a good percentage.

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Re: 5016 reliability Issues

Post by gabrio » Wed Jul 03, 2019 4:55 pm

wow Gordon. 6 brand new Z+F IMGER (r) 5016!! you’re a living dream for any reseller ;-). but what issue exactly do you experienced?


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Re: 5016 reliability Issues

Post by Gordonniven » Thu Jul 04, 2019 10:48 am

there has been a camera error.. return to factory, an encoder error … return to factory, lens coating error, return to factory.... other error still to be determined on the 4th unit. Overheating of the final 2 in middle east zone. Then of course there is the dome of death if you do not clean the lens every scan...….

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Re: 5016 reliability Issues

Post by gabrio » Thu Jul 04, 2019 10:54 am

Dome of death ... ;-)
I don't clean lens every scan (and I do sometimes more than one undread scans a day).
Yes, I see "the dome" in the preview but filtering data by LaserControl I never had a problem.
Do you use LaserControl, I supposed. I'm right?
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Re: 5016 reliability Issues

Post by Gordonniven » Thu Jul 04, 2019 11:13 am

The filter gets rid of the dome in laser control but when export to other packages eg Cyclone it is back!!

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Re: 5016 reliability Issues

Post by gabrio » Thu Jul 04, 2019 11:52 am

Gordon,
do you use the export command from lasercontrol and then use the files in the export folder or do you use the zfs file in the main folder of lasercontrol? Because when you use the export command it should be applied the mask and filter (ther is a control box to flag), so the "dome" should not be there after exporting process. Is this your workflow? Which format do you use from lasercontrol to Cyclone? zfs?
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