Faro S Series Battery Failure Rate

Discuss all FARO related issues here.
Post Reply
CMounts
I have made 60-70 posts
I have made 60-70 posts
Posts: 63
Joined: Tue Aug 18, 2009 5:23 pm
Full Name: Chris Mounts
Company Details: PMC
Company Position Title: Scanning Director
Country: USA
Linkedin Profile: Yes

Faro S Series Battery Failure Rate

Post by CMounts »

We are experiencing a high failure rate on our S70 batteries. We've had 5 or so fail in less than a year and just had another fail that was only about a month old. By fail I mean they go from fine to unable to charge suddenly. No apparent reason as far as we can tell. I've heard similar issues from one other firm. How about everyone else? Any issues with your S series batteries?

bdawood
V.I.P Member
V.I.P Member
Posts: 388
Joined: Sat Apr 09, 2016 3:10 pm
Full Name: Bashar Dawood
Company Details: Canada West Drafting Inc.
Company Position Title: Owner
Country: Calgary Canada
Linkedin Profile: Yes
Has thanked: 3 times
Been thanked: 8 times
Contact:

Re: Faro S Series Battery Failure Rate

Post by bdawood »

That is weird, I had an S70 for some time now and did lots of scans, I also have 3 batteries and never had this issue, could it be the scanner somehow is damaging the batteries, especially that you are going through them in a high rate.

bdawood
V.I.P Member
V.I.P Member
Posts: 388
Joined: Sat Apr 09, 2016 3:10 pm
Full Name: Bashar Dawood
Company Details: Canada West Drafting Inc.
Company Position Title: Owner
Country: Calgary Canada
Linkedin Profile: Yes
Has thanked: 3 times
Been thanked: 8 times
Contact:

Re: Faro S Series Battery Failure Rate

Post by bdawood »

Or maybe the charger

sheartab
I have made 100> posts
I have made 100> posts
Posts: 107
Joined: Tue Oct 03, 2017 2:34 pm
Full Name: Sheartab
Company Details: Arch Eng Design Firm
Company Position Title: BIM Manager
Country: US
Linkedin Profile: No
Has thanked: 7 times
Been thanked: 5 times

Re: Faro S Series Battery Failure Rate

Post by sheartab »

I have 2 batteries for my S150. No issues to speak of. One of them never quite gets to 100%. It stalls out around 95%, but it still works just fine. Reach out to your Faro Rep. Hopefully you can get this resolved, these batteries are crazy expensive!

bdawood
V.I.P Member
V.I.P Member
Posts: 388
Joined: Sat Apr 09, 2016 3:10 pm
Full Name: Bashar Dawood
Company Details: Canada West Drafting Inc.
Company Position Title: Owner
Country: Calgary Canada
Linkedin Profile: Yes
Has thanked: 3 times
Been thanked: 8 times
Contact:

Re: Faro S Series Battery Failure Rate

Post by bdawood »

one other thing to mention is to never let it charge overnight, if i recall it takes around 1.5 hr to to charge

caddman97
I have made 70-80 posts
I have made 70-80 posts
Posts: 76
Joined: Fri Apr 25, 2014 12:53 pm
Full Name: Jason Sturniolo
Company Details: Architectural Firm
Company Position Title: BIM Manager
Country: USA
Been thanked: 1 time

Re: Faro S Series Battery Failure Rate

Post by caddman97 »

bdawood wrote:
Tue Nov 06, 2018 3:22 am
Or maybe the charger
I had a similar issue but it ended up being the charger that was bad. Have you looked into the charger?

User avatar
LPaulCook
V.I.P Member
V.I.P Member
Posts: 732
Joined: Sat Jul 18, 2015 9:42 pm
Full Name: L Paul Cook
Company Details: Land surveyor doing LiDAR
Company Position Title: President
Country: United States
Linkedin Profile: No
Been thanked: 8 times
Contact:

Re: Faro S Series Battery Failure Rate

Post by LPaulCook »

I had a battery for my X330 do that. I tried two different chargers but it just showed RED light and would not take a charge at all. I bought 2 new batteries thinking the other old battery would soon go out too...several months later I happened to mix up the batteries and didn't know which of my two old batteries was the bad one so I put them both on the charger... They both took the charge and have been working fine ever since... Now I have 4 good batteries.
Strange but true...
L. Paul Cook, PLS
www.LPC3D.com

brian715
V.I.P Member
V.I.P Member
Posts: 330
Joined: Wed Apr 06, 2016 3:24 pm
Full Name: Brian Boehmer
Company Details: Meridian Eng.
Company Position Title: LiDAR Technician
Country: United States
Linkedin Profile: No
Has thanked: 4 times
Been thanked: 1 time

Re: Faro S Series Battery Failure Rate

Post by brian715 »

been charging our x330 batteries overnight since new and haven't had a problem with them until just a couple months ago. We got it in 2014.
we rented an S350 last year for a month and ended up breaking the flimsy charger and one of the batteries stopped charging during week 3. It was a brand new unit. At $900 a pop they better last.

brian715
V.I.P Member
V.I.P Member
Posts: 330
Joined: Wed Apr 06, 2016 3:24 pm
Full Name: Brian Boehmer
Company Details: Meridian Eng.
Company Position Title: LiDAR Technician
Country: United States
Linkedin Profile: No
Has thanked: 4 times
Been thanked: 1 time

Re: Faro S Series Battery Failure Rate

Post by brian715 »

I know this thread is a little old but thought this was still relevant.
Just had a less than 6 month old S350 battery go junk. Reads fully charged but does nothing in the scanner. They asked me to update my firmware which did nothing to solve the issue. I will update when I hear back from Faro on what they are going to do about it.

nic_met
I have made <0 posts
I have made <0 posts
Posts: 2
Joined: Fri Sep 22, 2017 10:05 am
Full Name: Nicholas Metivier
Company Details: Terrain Surveys
Company Position Title: Senior Surveyor and Equipment Manager
Country: United Kingdom
Skype Name: Nic
Linkedin Profile: Yes
Has thanked: 1 time

Re: Faro S Series Battery Failure Rate

Post by nic_met »

We have had the same issue, lost 2 S70 batteries within 2 months of purchase.

We looked into it and the transformer provided by Faro didn't match the specification on the battery dock. Check the maximum output values stated on both and I suspect they aren't compatible. Faro claimed it shouldn't make any difference as its a 'smart' dock yet since our supplier replaced it with one with values that match we haven't had any problems since.

Post Reply

Return to “FARO”