FARO Focus 3D S120 Rebooting loop problem

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Re: FARO Focus 3D S120 Rebooting loop problem

Post by Scott » Sat Jan 20, 2018 1:32 am

Scott wrote:
Mon Nov 27, 2017 7:51 pm
jcoco3 wrote:
Mon Nov 27, 2017 7:06 pm
Yeah, I can see where the confusion is, and I hope to clear this up. I believe that reference to an "SD card glitch" has been mistaken as a problem with the external SD card, when they really meant to say internal SD card. I remember receiving a repair report from Faro a very long time ago that referenced an "internal SD card" when we had a boot issue. From what I currently believe, the external SD card(the card the scans are stored on) has absolutely nothing to do with any boot issues on the scanner and all errors reporting repair of the SD card are unrelated to boot issues. If others have had an issues where the scanner would not boot or boot loop due to a problem with the external SD card I would like to know about it, and I am sure Faro would too.
Though I thought that the error/warning referred to the 'external SD' card, I agree with Jonathan that it was the 'internal' memory hardware that likely tripped the warning -not the external SD card -which I never pull out without first shutting down the unit properly. None on my raw data was lost or corrupted -except, of course, for the last scan position. It's an internal issue, probably hardware failure.~S
Let's call the internal SD card, a 4gb 'microSD' card, so there is less confusion. That was the card that I had trouble with (it contains the firmware), otherwise it passed calibration for the second time at the FARO service center -not bad after six years of steady use.

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Re: FARO Focus 3D S120 Rebooting loop problem

Post by hoho » Wed Feb 14, 2018 3:18 pm

We have the same issue with our Focus 120. Let's say the internal micro SD card is corrupt, there must be a way to make a copy/format and copy new firmware on it. Does anyone have an idea where to get the operation system/firmware from? Is there any way to copy the inner Micro SD to the SD card or computer?

Thanks Jan

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Re: FARO Focus 3D S120 Rebooting loop problem

Post by Oliver Buerkler » Thu Feb 15, 2018 9:25 am

Hello all.

If you have problems with your FARO scanner, the best source for help is you local FARO customer support team.
The colleagues there are happy to help you solving your issues.

Best regards
Oliver Bürkler
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Senior Product Manager
FARO Europe GmbH & Co. KG

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Re: FARO Focus 3D S120 Rebooting loop problem

Post by Fabiocrovetto » Thu Mar 08, 2018 12:32 pm

help Scott

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