Leica cyclone field 360 crashing on start up

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BestSurveyorEver
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Leica cyclone field 360 crashing on start up

Post by BestSurveyorEver »

Evening!

I was having big slowdown issues with the app on an iPad pro, and thought it could be because the app was out of date.
Turned out iOS was out of date as well. So I've updated to the most recent iOS, and the most recent app, but it crashes before I get to the login or project screen.

Has anyone else had this issue, or know of any fix?
Don't really want to delete and reinstall the app, as the login details are back at the office and I'm on site!

Thanks in advance!
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Re: Leica cyclone field 360 crashing on start up

Post by badam »

Well i think that is the way to go, delete the app data or uninstall reinstall.
butucaru.andrei
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Re: Leica cyclone field 360 crashing on start up

Post by butucaru.andrei »

Hi Tobias,

What scanner are you using it with?
Try to delete the app first and re-install it.
That should solve the issues you're having.
Let us know how it goes.

Kind Regards,
Andrei Butucaru
Technical Support Manager
G2 Survey LTD-Leica Authorised Distributor and BLK Premium Partner in the UK
andrei.butucaru(at)g2survey.com
BestSurveyorEver
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Re: Leica cyclone field 360 crashing on start up

Post by BestSurveyorEver »

Hi, sorry on the delay in replying.

Deleting and reinstalling the app worked. And it logged straight back in, so my worries of not knowing the log in details were unfounded.

Im not sure if the details are linked to the apple ID or something?

We're using a Leica RTC360, with an Ipad pro.
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Re: Leica cyclone field 360 crashing on start up

Post by Scott.Warren »

Login details come from the Leica cloud site you need to make an account with (free). I think there is a link on the login screen for field360

You need to sign into the app at least once every 2 weeks I think or else it'll ask you for a PW again.
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