Reading RTC360 log files

Discuss Leica Geosystems hardware here.
Post Reply
caddman97
I have made 40-50 posts
I have made 40-50 posts
Posts: 48
Joined: Fri Apr 25, 2014 12:53 pm
8
Full Name: Jason Sturniolo
Company Details: Architectural Firm
Company Position Title: BIM Manager
Country: USA
Has thanked: 2 times
Been thanked: 3 times

Reading RTC360 log files

Post by caddman97 »

What do you use to read the log files pulled off a Leica RTC360? My scanner keeps giving me "Error 51" messages. I downloaded the log files, but it is a huge file, and I can't seem to find a program to open it.

Thanks for the help.
badam
V.I.P Member
V.I.P Member
Posts: 529
Joined: Tue May 11, 2021 5:36 pm
1
Full Name: Adam Berta
Company Details: InnoScan 3D Hungary Kft
Company Position Title: unknown
Country: Hungary
Linkedin Profile: No
Has thanked: 23 times
Been thanked: 154 times
Contact:

Re: Reading RTC360 log files

Post by badam »

caddman97 wrote: Sat Jun 25, 2022 10:21 pm What do you use to read the log files pulled off a Leica RTC360? My scanner keeps giving me "Error 51" messages. I downloaded the log files, but it is a huge file, and I can't seem to find a program to open it.

Thanks for the help.
It is an encrypted zip, which cannot be read by the end user. You need to send it to support.
Dirkie2710
I have made 50-60 posts
I have made 50-60 posts
Posts: 50
Joined: Sun Jan 14, 2018 2:06 pm
4
Full Name: Dirkie Uys
Company Details: Landpartners
Company Position Title: Surveyor
Country: Australia
Skype Name: duaus
Linkedin Profile: No
Has thanked: 3 times
Been thanked: 6 times

Re: Reading RTC360 log files

Post by Dirkie2710 »

Error 51 is an error in the VIS.
Something isn't working as it should.

Check the cameras (the ones on the corners of the device) for smudges, dirt etc.

If you use an tablet to pre-register then the error won't really do anything, other than putting scans where they aren't supposed to be.
User avatar
steves01x
V.I.P Member
V.I.P Member
Posts: 508
Joined: Tue Jul 21, 2015 3:58 pm
7
Full Name: Steve Smith
Company Details: Scanning
Company Position Title: Surveyor
Country: Scotland
Linkedin Profile: Yes
Has thanked: 28 times
Been thanked: 49 times

Re: Reading RTC360 log files

Post by steves01x »

Did you leave the scanner in the same place after it scanned or go somewhere dark/tight space e.g up in to an attic?

Those are the times i have had that error with vis on!
caddman97
I have made 40-50 posts
I have made 40-50 posts
Posts: 48
Joined: Fri Apr 25, 2014 12:53 pm
8
Full Name: Jason Sturniolo
Company Details: Architectural Firm
Company Position Title: BIM Manager
Country: USA
Has thanked: 2 times
Been thanked: 3 times

Re: Reading RTC360 log files

Post by caddman97 »

I ended up contacting Leica and they told me there was a firmware update that needed to be installed on my scanner and that should solved the error messages I was receiving. I have not scanned anything after the update so I hope that holds true.
badam
V.I.P Member
V.I.P Member
Posts: 529
Joined: Tue May 11, 2021 5:36 pm
1
Full Name: Adam Berta
Company Details: InnoScan 3D Hungary Kft
Company Position Title: unknown
Country: Hungary
Linkedin Profile: No
Has thanked: 23 times
Been thanked: 154 times
Contact:

Re: Reading RTC360 log files

Post by badam »

Did the support told you that you need newer registration software for the firmware to work? What versions do you use rtc360 fw, register version?

And downgrade is not officially supported. They told you that "maybe" the calibration goes wrong.
caddman97
I have made 40-50 posts
I have made 40-50 posts
Posts: 48
Joined: Fri Apr 25, 2014 12:53 pm
8
Full Name: Jason Sturniolo
Company Details: Architectural Firm
Company Position Title: BIM Manager
Country: USA
Has thanked: 2 times
Been thanked: 3 times

Re: Reading RTC360 log files

Post by caddman97 »

badam wrote: Wed Jun 29, 2022 2:45 pm Did the support told you that you need newer registration software for the firmware to work? What versions do you use rtc360 fw, register version?

And downgrade is not officially supported. They told you that "maybe" the calibration goes wrong.
I have the latest registration software. 2022.0.1 r23189

FW: V5.1004/25/2022

They never mentioned anything about FW corresponding to registration software or vise-versa.
badam
V.I.P Member
V.I.P Member
Posts: 529
Joined: Tue May 11, 2021 5:36 pm
1
Full Name: Adam Berta
Company Details: InnoScan 3D Hungary Kft
Company Position Title: unknown
Country: Hungary
Linkedin Profile: No
Has thanked: 23 times
Been thanked: 154 times
Contact:

Re: Reading RTC360 log files

Post by badam »

Well if you works in the newest register then sure no problem, but keep in mind usually if you upgrade firmware you have to upgrade aoftware as well...

We still use 2020.1, because that was the last usable version which can handle truslicer for large scale point clouds ie: 1000 or more scans/project. So we are stuck at fw 3.0.14
Post Reply

Return to “Leica Geosystems”