Cyclone dialog box off screen

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rpfischner
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Cyclone dialog box off screen

Post by rpfischner »

Hi all.

Has anyone had/solved an issue where dialog boxes in Cyclone pop up off screen, as if it thinks I'm using a third monitor (I'm using two)? I can always retrieve it by using Shift+Win+Left Arrow but I'd rather just fix the problem. I thought this was just a glitch in my monitor setup, but I recently got a new computer and it happens with this one too. My current setup is just a laptop connected to a second monitor and the only way I've been able to fix it is if I just use a single monitor.

I'm using Cyclone 2020.1, but it happened with previous versions too.

Thanks,

Rob
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Re: Cyclone dialog box off screen

Post by Scott.Warren »

I've had it happen to me, and usually use the shortcut you mention.

Also happens with Jetstream Viewer sometimes, not sure why, but it seems fairly common when I'm switching from office to home and don't have my extra monitors.
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Re: Cyclone dialog box off screen

Post by MajorDomo »

I've seen that on other software suites.
It ended up being ghost monitors.

https://superuser.com/questions/1142103 ... hics-adapt
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Re: Cyclone dialog box off screen

Post by rpfischner »

Thanks for the responses.

Doesn't seem to be ghost monitors. The device manager only shows the two that I'm using.

I'll reach out to our Leica rep to see if they've got any ideas.
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Re: Cyclone dialog box off screen

Post by Toulinash »

Did you click "show hidden devices" in device manager where your monitors are listed?
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Re: Cyclone dialog box off screen

Post by rpfischner »

That's a good thought. When I turned on hidden devices I found two more monitors listed, uninstalled them, rebooted to confirm they were gone, and checked Cyclone again. I'm still having the issue where the dialog boxes are popping up off the screen.

Rob
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Re: Cyclone dialog box off screen

Post by Toulinash »

In that case i would make sure there are no hidden devices, then un- and reinstall cyclone. See if that helps.
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