Ipad Pro/Cyclone Field 360 Issues

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clsanchx
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Ipad Pro/Cyclone Field 360 Issues

Post by clsanchx »

Good morning,
Was wondering if anyone has encountered any issues with your Ipad Pro and the Cyclone Field 360 App losing connection with the RTC360 laser scanner? My hunch is it has something to do with a software update on the Ipad Pro. Any ideas or recommendations? Your help is greatly appreciated.

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Re: Ipad Pro/Cyclone Field 360 Issues

Post by stevenramsey »

From what I have seen is not just on a tablet but phone as well. As the RTC isn't the internet when the screen shuts down it looses the conection. try setting the tablet to not turn off
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Re: Ipad Pro/Cyclone Field 360 Issues

Post by designmule »

You also have to be careful to not wonder off with the iPad while scanning. On closed sites, I have a tendency to go explore while waiting on the scanner. The first time I used Field360 I quickly realized that if I wanted to look around, I need to leave the iPad with or near to the scanner

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Re: Ipad Pro/Cyclone Field 360 Issues

Post by brian715 »

One thing I noticed with the Ipad I used in our demo we did was that it kept overheating because I left the screen on. It wasn't too hot that day, maybe 90F but I only got through about 30 scans before I had to put it in the truck under the AC to cool it off. I almost just left it there and scanned the same way as I had with our Faro.
designmule wrote:
Tue Mar 10, 2020 4:53 pm
You also have to be careful to not wonder off with the iPad while scanning. On closed sites, I have a tendency to go explore while waiting on the scanner. The first time I used Field360 I quickly realized that if I wanted to look around, I need to leave the iPad with or near to the scanner
Not sure where you found the time to wonder off with the 360. I had just enough time to figure out where exactly the next scan should be then it was done.

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Re: Ipad Pro/Cyclone Field 360 Issues

Post by ericguizzetti »

clsanchx wrote:
Tue Mar 10, 2020 3:20 pm
Good morning,
Was wondering if anyone has encountered any issues with your Ipad Pro and the Cyclone Field 360 App losing connection with the RTC360 laser scanner? My hunch is it has something to do with a software update on the Ipad Pro. Any ideas or recommendations? Your help is greatly appreciated.

One thing to keep in mind is you need to keep the firmware up to date as well as the Ipad. I have seen issues using old firmware with updated Ipads. Current RTC firmware is 2.5
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