P40 data to Cyclone STUCK P40 to REG360 immediate crash

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Slewis33
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Full Name: Shaun Lewis
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P40 data to Cyclone STUCK P40 to REG360 immediate crash

Post by Slewis33 »

Hello All,
Have a rental unit P40 and the data will not come into Cyclone or REG360. REG360 crashes immediately after clicking import button. Cyclone import scanstation data gets stuck at a couple different percentages.

I am on Version 9.3.2 of Cyclone. Version 1.5.1 of REG360
Firmware is 2.81.701

Anyone have any thoughts or potential solutions?

Thanks in advance

elsonj
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Re: P40 data to Cyclone STUCK P40 to REG360 immediate crash

Post by elsonj »

Hi Shaun,

Have you tried "Partial Import" in Cyclone Core?

Select a couple of scans to test whether its the software or the data.

Have you checked the available storage space where your temp folder and database are located ?

Graphics driver up to date?

Regards

James

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