BLK 360 error state making clicking noise

Leica BLK360, C5, C10, P15, P16, P20, P30, P40, P50, HDS8800, HDS8400, Riegl VZ6000, VZ4000, VZ2000, VZ1000 & VZ400i, Topcon GLS2000S,M&L, GLS1500, etc
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Mrk
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BLK 360 error state making clicking noise

Post by Mrk » Sat Sep 08, 2018 1:19 pm

Our firms BLK360 took a spill in the field when one of the tripod legs collapsed mid scan. We dusted it off and completed the scan job but now that I've tested it again in the office it's going into error state with...

The BLK360 could not complete the request because it encountered a hardware error.
Message: panorama shoot failed: device functional error: doTakeImageHandleResults: taking image failed
Additional details: Code: Unknown
Status: lgs_status_device_error

When attempting the scan, Recap will go into "preparing" mode while the BLK does two fast resolutions then makes a few clicking noises before going into error state.

Ordinarily I'd expect that the damage from the tumble has caused the error, but since it completed several further scans afterwards without error I'm not so sure.

Any ideas?

Thomas Goodliffe
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Re: BLK 360 error state making clicking noise

Post by Thomas Goodliffe » Sat Sep 08, 2018 7:25 pm

I have seen this error a couple of times, try starting a scan by pressing the button on the scanner rather than recap mobile, worked for me but might have been luck.

Mrk
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Re: BLK 360 error state making clicking noise

Post by Mrk » Sun Sep 09, 2018 12:59 am

I tried that too. The scanner responds the same way, just without the error in Recap.

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