Clashing license issues

Discuss all GeoSlam related products here
Post Reply
User avatar
kpob46
I have made 30-40 posts
I have made 30-40 posts
Posts: 34
Joined: Sat Aug 16, 2014 5:43 pm
Full Name: Kyle OBrien
Company Details: Mining Company
Company Position Title: Mine Technologist
Country: Canada
Location: Saskatoon, SK

Clashing license issues

Post by kpob46 » Tue May 15, 2018 5:46 pm

Until recently, my green license dongle is no longer recognized by the GeoSlam Desktop software. When plug in the dongle, it lights up red and shows its available in the Sentinel License Manager. Then when I start the software, the dongle no longer lights up and is gone from the Sentinel License Manager. I contacted GeoSlam tech support a few weeks ago and they said it is clashing with another Sentinel license. The only other license I have on there is a network license for SCENE. Their suggestion was to use a different computer for processing the GeoSlam software. That is terribly inconvenient.

Has anyone else had this issue and found a way around it?

User avatar
smacl
I have made 20-30 posts
I have made 20-30 posts
Posts: 22
Joined: Tue Jan 25, 2011 5:12 pm
Full Name: Shane MacLaughlin
Company Details: Atlas Computers Ltd
Company Position Title: Managing Director
Country: Ireland
Linkedin Profile: Yes
Location: Ireland
Contact:

Re: Clashing license issues

Post by smacl » Tue Jun 12, 2018 2:21 pm

Could be worth pinging a question over to Gemalto Sentinel tech support if you haven't already done so, see http://sentineldiscussion.gemalto.com/ We've being using their products for some years and found the support has been good. Usually if you've two separate programs using similar drivers, if you update to the latest driver it will work ok with both.

Jamesrye
V.I.P Member
V.I.P Member
Posts: 371
Joined: Mon Aug 11, 2008 4:13 pm
Full Name: James Rye
Company Details: Merrett Survey Partnership
Company Position Title: Spatial Analyst

Re: Clashing license issues

Post by Jamesrye » Tue Jun 12, 2018 5:21 pm

Getting Geoslam hub to work properly is a nightmare. I had to reinstall Windows, it worked for a while, but now, although it lights up green, it doesn't process the data. It's also very buggy, we end up saving time in the field and then loosing it all trying to get the data processed :evil:

User avatar
kpob46
I have made 30-40 posts
I have made 30-40 posts
Posts: 34
Joined: Sat Aug 16, 2014 5:43 pm
Full Name: Kyle OBrien
Company Details: Mining Company
Company Position Title: Mine Technologist
Country: Canada
Location: Saskatoon, SK

Re: Clashing license issues

Post by kpob46 » Tue Jun 12, 2018 6:34 pm

Shane:

I actually did contact Gemalto Sentinel. Their answer was that since I purchased the product from a vendor, support can only be channelized through the vendor.

James:

I agree with the time savings. It sounds like we are having similar issues. I have tried again to contact GeoSlam support, but no reply now.

GeoSLAM
I have made <0 posts
I have made <0 posts
Posts: 1
Joined: Fri Jun 15, 2018 10:04 am
Full Name: Steve Wiltshire
Company Details: GeoSLAM
Company Position Title: Head of Customer Care
Country: UK
Linkedin Profile: No

Re: Clashing license issues

Post by GeoSLAM » Fri Jun 15, 2018 11:03 am

I’m sorry to hear that your dongle issues haven’t been resolved, Kyle. We’ll contact you directly to find a resolution.

GeoSLAM Support Team

Post Reply

Return to “GeoSLAM”